The Post-Demographic Age, Chinese Millennials, Vine vs. SnapChat, & Vertical Videos

Post Demographic Consumerism: In a digital world, are ‘Generations’ redundant?

There’s somewhat of an obsession today around targeting the fabled ‘Millennial’, the general term given to the broad section of the population who have come of age since the digital revolution, who live on their smartphones and are totally immersed in the online world. It’s become clear however that Millennials are not so much a target group by themselves, but rather an almost infinite amount of smaller, individual groups based on a mountain of different tastes and preferences.

This piece from Advertising Age argues that the same is true for nearly every other target group that’s active today. We all now live in the digital age. Not just Millennials. And with the choices and options offered to basically all groups of the population today, trying to pigeon-hole people by age, gender, status or location, has become a fool’s game.

We live in a Post-Demographic Consumer age and sociologist Jane Pilcher Mannheim argues that what defines groups today is “less about their place in time and history, and more about finding their personal tribe — finding passions, people and brands that fit their vision of themselves… Quite possibly, a 16-year-old anime fan is more like a 32-year-old anime fan than she is similar to a 16-year-old sports enthusiast”. Food for thought.

However – some thoughts on appealing to ‘Chinese Millennials’ in particular

In contrast, one region where things are a little more straightforward when it comes to targeting by demographics is China, undoubtedly one of the biggest growth markets in the world right now. It’s not something I’ve ever thought much about before, but there are a few particular factors that go some way to forming the mindset of the young Chinese consumer.

Due to the massive economic growth in the country in the last couple of decades, coupled with the Chinese one-child per family policy, this has resulted in a certain type of generation. A generation that is much more self-obsessed, care-free, and more likely to seek out  short-term feel-good experiences than any generation preceding it. They don’t face the same type of hardship as their parents, and they are the sole focus of not only both parents, but both sets of grandparents as well. That is a hell of a lot of special attention. Interesting to see how some brands have adapted to appeal to these particular traits (read here).

Vine should not be ignored despite SnapChat stealing all the headlines

SnapChat has been the ‘it’ social network of the last 12-18 months, there’s no question about that. Evan Spiegel has been courting the ad world recently after a huge period of growth for the platform. While all this has been happening however, Vine has been racking up solid numbers of it’s own. Apparently Vine has the same amount of unique monthly visitors as SnapChat (34.5 million according to comScore) as well as playing 1.5 billion monthly “loops”.

It’s fallen under the radar somewhat since it burst onto the scene after being acquired by Twitter in 2013 and this article by Quartz suggests that one of the reasons why SnapChat has seen so much coverage is due to constant speculation over being acquired itself. Either way, these figures act as a reminder that Vine could still be a viable channel to use for brands (some decent examples in the article too) . Advertisers take note!

The rise of the vertical video

If SnapChat is responsible for one thing however, it has been the massive growth in popularity of the vertical video. Up until recently, shooting a video in portrait mode was one of the cardinal sins of video creation. The tides are changing however, and the fact that 30% of our total time looking at a screen of any kind is spent on a device held vertically is conditioning us to accept this form.  YouTube have revealed that uploads of tall videos have grown 50% in 2015. The growth of SnapChat and the recent roll-out of their ‘Discover’ section has meant that users are now more accustomed to seeing vertical videos from publishers and not just their friends. I’m betting that’s it’s not long before we start seeing vertical ads popping up in YouTube pre-rolls and the like.

Posted by Rob in Advertising, Links of the Week, Mobile, Snapchat

Target tests iBeacons, Absolut Vodka goes IoT, Facebook ‘LIVE’ & Twitter News

Target experiments with Beacons in 50 of it’s stores

Beacons have been bubbling under the surface for the last couple of years now but any real mainstream adoption has yet to materialize. Lots of brands we have come into contact with recently have expressed interest in the technology, but the issue remains that, to utilize Beacons, they already have to have a mobile application that their customers use. It’s really an add-on to an already operational and successful mobile experience and not a standalone technology. Brands can’t simply decide to ‘do’ Beacons without already having a mobile strategy in place.

Another hurdle is the fact that for Beacons to work at all, your customers need to have downloaded your app, have Bluetooth switched on, and have opted-in to receiving push notifications from you. There’s a lot of friction in the way of adoption. In short, your customers really need to want you to target them with Beacons for it to work at all.

US mega-retailer Target is confident though, and is rolling out Beacons in 50 of it’s stores this year, with more scheduled to follow. They will use Beacons to inform customers of personalized deals, something that bargain-hunting loyal Target shoppers would presumably find value in and be incentivized to avail of. Beacons are yet to really take off in retail but if anyone can do it, it should be these huge retailers.

Absolut Vodka wants to get in on the ‘Internet of Things’ action

Relatively speaking,  we are still at a very early stage of the Internet of Things revolution. While there is some crazy potential yet to be realised for connected devices, it’s unclear how many consumer brands might take advantage of this. Here, Markus Wulff, digital creative business developer at Absolut Vodka, discusses how the brand intends to get involved in connected packaging and how other FMCG brands like Heineken have used this in the past. Some of the examples given are a bit gimmicky but it’s food for thought nonetheless.

Facebook launches ‘Live’ video streaming feature

This week Facebook showed their hand in the suddenly overcrowded live social video streaming space. It’s only open to celebrities for the moment but will no doubt be rolled out to the masses over the next few months as users become more familiar with it.

One thing that makes it stand out slightly from the likes of Periscope and Meerkat is the fact that once the video stream has finished, the video then appears on the user’s timeline, ready to view again for those that missed it first time around. This is one of the most frustrating aspects I’ve found of the other platforms. The amount of times I’ve seen “LIVE on #Periscope” links and clicked through only to find that it’s finished. So annoying, and such a barrier to actually experiencing and familiarising yourself with a new service.

Twitter experiments with a ‘News’ tab

During the week Twitter started rolling out a ‘News’ tab in their app to some users in the US, breaking down trending stories into bite-sized chunks and putting them at the centre of the experience. It’s part of the effort to make its best content easier to find and helps new users get more involved with what’s happening. News is at the heart of what Twitter does, so essentially padding out the discovery section so that each topic has a deeper context will only make the experience more valuable for everyone. A great tweak to their mobile experience in my opinion.

Posted by Rob in Beacons, Facebook, Internet of Things, Links of the Week, Twitter

Social & Search ‘Buy’ buttons, and what SMEs can learn about Mobile Commerce

Despite the fact that most of us have been addicted to our smartphones for the last five or six years, not many companies have truly perfected the art of getting consumers to actually buy things on their mobile device. Few have truly cracked the concept of Mobile Commerce. Most of us shop online at least some of the time, but while we tend to search a lot on our mobiles, when it comes time to actually opening our virtual wallets and parting with our cash, consumers have shown time and time again a preference for taking to a desktop to complete the purchase.

This could be because it’s a pain in the ass filling out payment information on a small screen, or it could be due to a psychological pre-disposition from a consumer behavior point of view. Either way, online retailers haven’t been helping themselves by generally having pretty crappy e-commerce set-ups on their site. Things are improving all the time though, and in the last year alone we have seen many of the biggest players in the space starting to lead the way in encouraging, and facilitating, mobile shopping.

google purchases

Just last week Google announced a new feature called ‘Purchases’ which adds a BUY button to mobile search ads so that users are prompted to make a purchase there and then. This takes you to a product page hosted by Google where you can find out more information about the product and complete the purchase using your stored payment information while the order fulfillment is carried out by the merchant as per usual.

Facebook and Twitter have also been using similar BUY buttons in their product ads on mobile over the last year, with both Instagram and Pinterest following suit over the last couple of months too. It’s clear that this is quickly becoming a standard feature across most of the big tech platforms’ advertising offerings but of course this means that to take advantage of these features, you have to be running ads with Google AdWords, Facebook etc. in the first place. It is essentially just another way to increase the direct impact of an ad to encourage impulse purchases.

The main aim of these features is to reduce the friction of making a purchase on a mobile device when engaging with Search and Social, but I think there is a more important lesson to take for smaller companies with regards to their own online sales experience. It’s all well and good optimizing an ad on a digital platform for selling on a smartphone, but if the buying process on your own mobile website isn’t up to the same standard, than you are putting your company at a disadvantage. Many brands today put a lot of effort into digital and social media marketing, and that’s great, but it’s not much use if you lose the sale at the final hurdle by having a terrible mobile e-Commerce process.

Don’t rely on the big tech companies to convert your sales for you. Invest in a decent mobile e-Commerce experience.

Posted by Rob in e-Commerce, Mobile

Apple Music, Facebook Video Ads, Airline Co-branding, and Man United Marketing

First impressions of Apple Music look pretty positive

The launch of Apple Music on 30th June was the undoubted tech / media story of the week, and first impressions seemed quite positive across the board. Despite some minor gripes about it being a bloated service with a questionable user interface, people seem to like it. Whether it will be enough to persuade the legion of dedicated Spotify users to switch allegiances, or more importantly, to convince a chunk of the 800 million iTunes users to start paying a monthly subscription fee, only time will tell. Streaming music will likely become somewhat of a commodity product over the next few years, and the fact that Apple Music is baked into every iOS device will likely be their ace-in-the-hole when it comes to whether they come out on top or not.

Facebook is starting to ramp up it’s video ad revenue generation service for publishers

It’s been clear for the last couple of years that video is becoming an increasingly popular medium and that Facebook are keen on stopping YouTube from hogging all the action. Over the last few weeks it seems that they have begun testing in-line autoplay ads on ‘suggested videos’ and in doing so, making it more rewarding for content publishers to push video directly on the platform. YouTube has traditionally been a more valuable platform for content publishers as they can earn money from the ads served before their videos start. While this is harder for Facebook to deliver because the vast majority of video views come from directly in the timeline (i.e. users will likely keep scrolling if an ad plays before a random video in their timeline), playing ads before ‘suggested videos’ that users actively pursue (and might be willing to suffer through an ad for) gives them a way of getting in on the action.

What global brands can learn from Manchester United’s marketing playbook

This is an interesting piece from AdWeek’s current Sports Issue detailing the multiple different ways that Manchester United have blazed a trail when it comes to creating a truly global brand. From being one of the first teams to embark on regular international pre-season tours all over the world, to launching their own television channel (MUTV), bringing out branded credit cards, signing multiple region-specific partnership deals as opposed to finding broad global sponsors, and generally being one of the first global sports teams to truly embrace unique digital content, there’s plenty of lessons to learn for brands in general and not just sports teams.

Co-branding opportunities in the premium airline / travel market

Another great post from Skift, this time discussing the different ways that airlines might be able to add value through premium co-branding initiatives. Air travel is becoming a much contested space, especially at the premium end of the market with the likes of Emirates, Etihad etc. constantly trying to out-do each other in offering the most outlandish experiences in the air (Emirates introduced on-board showers and cocktail bars to their A380s in 2008. Not to be outdone, Etihad answered back with their first class apartment suites last year). With such an onus on airlines wanting to position themselves as premium brands, why is there not more collaboration between airlines and other premium brands that compliment each-other? Bulgari already makes the first-class amenity kits for Emirates, but that is only the tip of the iceberg – “there could be Louis Vuitton First Class suites, … Millennial-focused rows at the back offering free connectivity and music streaming, courtesy of Apple. There could be Happy Meals in the Family cabin for the kiddies. Starbucks could offer everything from Lattes to Teavana, from scones to healthy sandwich options, to those Gen-TREP passengers in a dedicated Connected cabin. Beautyrest could sponsor special bedding and more comfortable seat cushions for a Rest Zone cabin.”

Posted by Rob in Apple, Branding, Facebook, Links of the Week

Cannes, SnapChat, Starbucks, Dollar Shave Club, and QR Codes in China

This week’s Cannes Lions festival has given us plenty of food for thought when it comes to the intersection of technology and advertising. Along with the usual celebrity interviews (apparently celebs can teach ad and tech folks a lot about creativity!), there was a few box office draws from the tech world, as well as some interesting announcements. Here are a couple of the highlights of the Cannes festival,  along with some other interesting things that happened in the industry over the last week.

SnapChat founder Evan Spiegel speaks at Cannes Lions

It’s no secret that SnapChat is on the AdLand charm offensive, and while they are somewhat of a flavour of the month at the moment, there’s still some serious concerns from advertisers and publishers when it comes to the targeting capabilities of the platform. This made for an interesting dynamic when Evan Spiegel sat down with Cosmopolitan editor-in-chief Joanna Coles during the week and discussed the challenges facing both SnapChat and the advertising industry in general. On one hand, advertisers need to be able to target the users that they want to reach, but they also need to tread carefully on a platform that places user privacy at it’s core.

WPP, The Daily Mail and Snapchat are launching a native advertising agency

Evan Spiegel has been busy this week. Another big announcement at Cannes was the collaboration between SnapChat, advertising conglomerate WPP,  and the Daily Mail, to create a digital content agency called Truffle Pig. The focus of the new agency will be to create content that seems less like traditional advertising that will appeal to young consumers. This content will be served on SnapChat, DailyMail.com and Elite Daily as well as on other digital channels  based on the client’s needs.

This partnership makes sense for all concerned as SnapChat are still finding their feet when it comes to advertising, publishers like the Daily Mail are still coming to terms with monetizing on digital channels, and agencies are constantly trying to find a way to create content for their brands that appeals to young consumers. We are still, relatively speaking, in the early stages of the digital advertising revolution, and having publishers, agencies and social platforms working closely together to try and learn from each other can only be beneficial in the long run.

Starbucks have released an app update that lets you pre-order and skip the queue

Starbucks are one of the biggest innovators in the world when it comes to using mobile technology in retail. Their latest app update includes a feature that lets customers order and pay ahead of time so that they can skip the queue and pick up their coffee as soon as they arrive at the store. It’s an addition to their hugely popular consumer app that lets users pay for their coffee and engage with their loyalty program that launched in 2011. The app is one of the highest performing mobile payment apps in retail accounting for over 7 million mobile payments per week in the US (that’s 16% of all of their transactions). Constantly adding features like this goes to shows why it’s so popular.

Dollar Shave Club is now worth $615 Million

Can a viral video really impact a company’s long-term growth? Dollar Shave Club, a men’s shaving subscription service, found mainstream attention in 2012 when their company promotional video went viral. It was announced during the week that after raising $75 million in a new funding round the company is now valued at $615 million. Apparently, the company still isn’t turning a profit though, which raises a few questions around valuing a company on their projected future turnover despite high customer acquisition costs and increased competition. Building a subscription service that scales is one thing, but maintaining those recurring purchases over the long term is another thing completely so we’ll have to wait and see how this one turns out.

QR Codes are really popular in China. Who Knew?

While scanning QR Codes has never really become a mainstream consumer behaviour in most markets, in China things are a little different.  Due to the crazy complicated URLs that they tend to use in China, mainly involving numbers due to the difficulty with using Chinese characters, it can be very difficult for users to remember the addresses of the sites they come across. Scanning QR Codes means that they don’t have to. The fact that the most popular mobile apps in China like Weibo and WeChat have in-built QR Code readers means everyone has a readily available QR Code reader in their pocket. Chinese consumers use QR Codes for everything from signing up to companies loyalty programs, sharing their information, and searching online. It’s interesting to see how (and why) technologies can thrive in some markets, while stagnating in others.

Posted by Rob in Advertising, Links of the Week, Snapchat, Tech