Tech

According to Rick Wion, McDonalds head of Social Media, the company were able to increase Foursquare check-ins in stores by 33% with a Foursquare campaign this Spring. The campaign coincided with ‘Foursquare Day’ in April and gave restaurant goers the chance of winning $5 and $10 giftcards when they checked into McDonalds with Foursquare.

The chance of getting something free can be enough of an incentive to get people through the doors and Foursquare seems to be becoming a great way of providing these incentives. The one day campaign cost a grand total of $1,000 which, for a company the size of McDonalds, is evidence that location-based campaigns can be relatively cheap.

There are a lot of sceptics out there who think that there is not much scope for location-based services to actually increase a business’s visitors or sales, that its uses are purely social, but I disagree.

I think there are some great opportunities out there for businesses, both big and small, to increase traffic to their stores by offering freebies or running competitions through location-based services. The chance of a free coffee etc. could provide that little nudge that a customer needs to pick your business over a competitors.

The arrival of YouTube in 2005 not only dramatically changed the way people viewed video content online, it had a significant impact on the world of advertising. YouTube allowed people to search for their favourite ads and share them with their friends. The most entertaining and creative ads could be passed around in huge numbers gaining significantly more exposure than before, thus the viral ad was born.

The viral ad is the Holy Grail for ad agencies. If you can successful make a video ‘viral’ you can bypass the traditional (and very expensive) medium of television advertising while also giving your ad a potentially unlimited reach. Also, as these ads are actively searched for and recommended between friends, they are likely to have a lot more of an impact than if they were just viewed on TV.

Here is a list, complied by Visible Measures, of the the top viral ad campaigns of all time based on total views. You can view the videos themselves by Clicking Here

1. Blendtec, “Will It Blend?” 134,256,499 Views
2. Evian, “Live Young” 103,867,704 Views
3. Old Spice, “Responses” 57,132,669 Views
4. Pepsi, “Gladiator” 46,742,892 Views
5. Microsoft, “Xbox Project Natal” 42,698,599 Views
6. Dove, “Evolution” 41,100,418 Views
7. T-Mobile, “T-Mobile Dance” 35,487,575 Views
8. Doritos, “Crash The Super Bowl” 34,168,845 Views
9. Old Spice, “Odor Blocker” 33,986,750 Views
10. DC Shoes, “Gymkhana Two” 32,872,531 Views

Shopkick is a new iPhone app just released in the States that sends users special offers and information tailored to their interests as soon as they walk into their favourite stores. This is a great example of how mobile technology can be used on the shop floor in retail outlets to target customers directly.

Shopkick not only allows retailers to offer users targeted information and promotions but also lets them track customer shopping habits. Shopkick users can also collect bonus points for regular visits to their favourite stores and there is also scope for offering individual customers promotions that are exclusive to them.

Macy’s, Best Buy and American Eagle Outfitters are the first brands to take up Shopkick and it will be heading to restaurants and coffee shops in the US soon. It’s good to see big retailers embracing mobile technology in this way and it demonstrates the potential for getting customers to engage with brands in a very real way using using their smart phones.

At a recent Coca-Cola sponsored theme park event in Israel, visitors were given a bracelet that contained their Facebook details. The 650 visitors could swipe their bracelets at certain places in the park to give a ‘Like’ to that particular product or activity and were also automatically tagged in any pictures that were taken there.

Over 35,000 ‘Likes’ were made during the weekend which works out at over 50 ‘Likes’ on average per attendee. When you consider how many friends each individual would have reached with their ‘Likes’ that proves quite an exposure. This example provides yet more proof that there is some serious scope for companies in coming up with ever inventive ways of using Facebook to interact with their customers, both online and in a real world context.

So it’s great having lots of Facebook Fans and it’s great having a platform to communicate with your customers online and build brand loyalty and awareness but when it comes down to it, there are precious few good examples out there of companies actually using Facebook for generating sales. While Dominos Pizza provide a good example of a company using Social Media to boost online orders, users can’t actually order a pizza on Dominos’ Facebook page.

Delta Airlines have begun trying to turn their Facebook presence into sales having recently launched the Delta Ticket Window, a Facebook application that lets Facebook users find, book and share flights onthe airline’s Facebook page. By doing this they have become the first brand to isolate the entire booking process inside Facebook. The ‘Ticket Window’ was introduced to keep the user on Delta’s Facebook Page for the duration of the booking process, as well as encourage them to share the flights they book with their friends. This could be a great way of spreading the brand through Facebook as, if you’ve just booked a flight, you’re probably going to want to let your friends know about it.

The use of Facebook as an e-commerce tool may be something that will appeal to many businesses in the future. After all, if you can sell your wares and communicate with your customers through Facebook, why would you need a website at all?