Mobile

Marketing is like Tinder

This has to be my quote of the week, coming from the Advertising Week Europe festival in London;

“Marketing has become like Tinder; in one second you decide to engage with that content or swipe it away, and that’s what brands have to get used to.”

Huib van Bockel

It’s no surprise to anyone that marketing in the digital age has become a much more fragmented affair, with consumers bombarded with more and more marketing messages across a multitude of channels and a vast array of devices. We are becoming increasingly more fickle and hard to make an impression on – experts in evaluating what is, and isn’t, worth our attention, and ignoring the noise.

Tinder It's A Match

This sparked the above sentiment from Huib van Bockel, ex-Marketing Director of Red Bull UK, who suggested that brand marketing is becoming like the dating app Tinder, with people deciding almost instantly whether to engage with your brand or move on to the next one vying for your attention.

With it becoming so much harder these days to stand out in the crowd and get a viewer’s attention, it should encourage brands and marketers to re-evaluate how they might be perceived in such a small time frame, and what they can do to increase the likelihood of viewers ‘swiping right’ on their brand and starting a relationship. The type of relationship you can start in such a one-night-stand style environment is a story for another day!

Posted by Rob in Advertising, Marketing, Mobile

Over half of all the phones sold over Christmas were Apple

The results are in, and it’s very good news for Apple. Over the Christmas period, more than half of all new mobile activations worldwide were Apple devices. This is huge when you consider the fact that Apple typically accounts for around 12% of  total worldwide smartphone sales during any particular quarter. Surprise, surprise – we’re all less price sensitive at Christmas, and this year people seem to be falling over themselves to gift the new iPhone 6.

What’s striking about these figures though is how far ahead of the competition they are when it comes to cold hard numbers.  Samsung devices only make up 17% of new mobile sales over this period, three times less than Apple (Samsung will face a tough 2015 as I mentioned before) and Nokia accounted for less than 6%. Out of all the other competing smartphone manufacturers, only Sony and LG managed to make up over 1% of sales. It looks like it’s going to be a good year for Apple.

Xmas Device Activations

Posted by Rob in Apple, Mobile

Some thoughts on tech and digital for 2015

I was delighted to take part in the Irish Digital Outlook 2015 released this week. This is my contribution to Shane O’Leary’s annual digital trend forecast. Download it here.

Digital / Social Marketing

So much has been said about the collapse of Facebook’s organic reach for brand posts over the last 12 months, but I think most clients are still unaware of what this means for their brand. Either that or they’re in denial. I think that 2015 will be the year that SMEs are finally forced into looking at Facebook for what it now is, a paid marketing tool.

By still seeing it solely as a free communication platform, not only are brands largely wasting their time and effort, but they are ignoring the potential of using the platform as a great way of running well-targeted, cost-effective digital ad campaigns.

Hopefully brands will also start considering the potential of moving some of their customer engagement from social channels to their own websites, where they are the ones ultimately in control of the relationship. The benefits of creating a space where customers can interact with a brand on their own site, not to mention the possibilities of owning their own customer data and using that via email and mobile, will hopefully become more obvious.

Video Advertising

Video advertising will continue to grow in popularity and will become more and more accessible to smaller brands. Expect to see smaller agencies beef up there video production capabilities, and some larger agencies maybe even distinguishing their video production service from the rest of their operation to differentiate between the quick-to-turnaround videos made for social, and more high-end TV quality videos that could be sold as a standalone service. Also, expect Facebook’s amped up video function to steal some of YouTube’s thunder.

Tech / Mobile Platforms

There’ll continue to be a lot more experimentation from the big players in the tech / mobile space, capitalising on their resources and user base. Uber for example are testing out a courier service as well as offering lunch and grocery deliveries in some markets. Most of these types of platforms are still finding out the different ways they can improve users’ lives and what’s actually within their range of capability. In the same vein, I imagine that we’ll continue to see a lot more moon-shot projects from the likes of Google, Facebook and Amazon to add to the self-driving car, virtual reality and drone projects we saw in 2014 respectively.

In a music sense, Spotify will have to fend off a new streaming service from YouTube, and expect to see a revamp of iTunes as well, more than likely integrating the Beats Music streaming platform in some form, with a fresh emphasis on visuals and premium content.

Apple Pay will roll out globally and hopefully paying for goods with your smartphone will at least start finding some mainstream adoption. Hopefully we’ll see an Android NFC alternative too.

Mobile Hardware

From a handset point of view, it looks like it’ll be a tough year for Samsung. The Korean giants are being squeezed from both the high and low end with Apple introducing larger screens and making their OS more flexible, and a host of decent quality Chinese Android manufacturers launching their models in the West. Expect to see decent spec Android devices from the likes of Xiaomi and OnePlus on sale for as low as €300. That’ll give some people a tough decision over whether they really need to be shelling out upwards of €700 or tied to a mortgage-like contract with the latest iPhone.

Wearables & the Internet of Things

From a Wearables point of view, I’m not sure we’ll see too many things that break away from the niche / novelty realm. Apple Watch is due in the Spring but I really don’t see too much potential in the smartwatch space in its current form. As long as a smartwatch still needs to be connected to a smartphone to work, it’s nothing more than an accessory.

What I’m much more interested in however, are iBeacons and ‘Nearables’, sensors that interact with the smartphones we carry, as opposed to sensors that we wear. There’s a whole host of interesting players in this space and I really hope we start seeing some real world examples of this type of technology in a retail capacity. The potential there is huge.

Posted by Rob in Marketing, Media, Mobile

The state of mobile commerce in 2014

Criteo have just released their latest report on the state of mobile commerce this year as well as their predictions for 2015. While it’s obvious that people are using their smartphones more and more to shop, here are some of their key findings;

  • Mobile now accounts for over 30% of e-Commerce sales globally
  • Mobile is now about purchasing, not just researching
  • Top quartile retailers generate almost 40% of transactions from mobile
  • Smartphones have overtaken tablets in mobile transactions (could this be due to bigger smartphone screen sizes being easier to shop on?)
  • The average order value on mobile is reaching desktop levels
  • Android shoppers are starting to more readily embrace mobile commerce

In 2015, Criteo predicts that over 50% of e-Commerce transactions in Asia will occur on mobile with the West following closely behind. They go on to predict that smartphones will continue to take over from tablets as the go-to device to shop on as larger screen sizes become the norm, and that more and more brands and advertisers outside of the West will prioritize optimizing their sites for mobile. Understanding cross-device behavior will be the biggest challenge to marketers and retailers.

For a bit more detail, have a skim through the report summary below.

Posted by Rob in Mobile, Mobile Payments, Retail

Samsung’s mobile division might be just a little screwed

Over 20,000 people viewed this post
after it was shared on the LinkedIn Pulse email newsletter

Things are not looking too good for Samsung’s mobile division at the moment it appears. According to analysts this week, operating profits for the third quarter are projected to plummet 47%, while sales are projected to fall 15%. Grim reading for the Korean giants.

With cheaper competitors biting at their heels at the lower end of the market (namely Xiaomi) and Apple supersizing the iPhone and making iOS8 more customizable to bring it up to par with the premium Galaxy range, they have a battle on their hands from both sides.

The fact that Samsung were first to the market with a 5.5 inch screen won’t make much of a difference now that the playing fields are level and, with Apple selling 10 million iPhone 6s on the opening weekend last month, that’s 10 million people that presumably won’t be buying the Galaxy S5 or S6. They had their head start and now things are getting real.

If that isn’t bad enough, Samsung were overtaken by Xiaomi as the largest smartphone maker in China in Q2 2014, as well as in India that same quarter by local company Micromax Informatics. Their revenue from mobile handsets peaked at the end of last year and seems to have been on a downward spiral since then.

samsung revenue

With the smartphone wars usually framed in either an iOS vs. Android context on an operating system level, or an Apple vs. Samsung context on a handset level, Samsung and Android are pretty synonymous with each other in the smartphone space. Maybe not for long though with more and more viable competitors coming onto the scene like the aforementioned Xiaomi, and newer brands like the OnePlus One.

They have made more of an effort over the last few months to lessen their reliance on Android by pushing their Galaxy apps platform, trying to insulate themselves from becoming a commodity like Apple does with iOS, but with declining sales, they are in less of a position to do that.

While Apple’s models are entirely in the high-end bracket, Samsung are in danger of getting stuck in a no-man’s land of being too expensive for the low-end of the market, and now being in a straight shoot out with Apple in the high-end.

So, what to do for Samsung? Focus on cheaper models to fight for market share in emerging markets like China and India? Innovate in areas that competitors can’t, like with the flexible screens that they have been testing? They certainly have the resources as well as a strong R&D department but the market is being commoditized and a change of tack may be needed to stop the rot.

Posted by Rob in Android, Mobile, Tech